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Shipping and returns

Prices and taxes

All items are shipped from our Hong Kong warehouse. Duties & taxes will be calculated and applied at checkout if applicable. 

Shipping

Shipping costs will be calculated at checkout. There's three different options for all customer to choose starting from economy shipping to express shipping. 

Exhanges & returns

We offer a 14 day exhange and return right after receiving the item. The item needs to be in the same conditions to be eligible for return or exhange. 

We're a small business so we can't offer the return & exchange service for free. Please look at the measurements table and do your best to find the correct size. You are responsible of the return shipping costs and any additional costs when changing the item. 

When returning or exchanging the item, please contact us first at contact@neckpacker.com 

 

 

 

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Size Chart
neckpacker size chart